Privacy Policy

Who we are?
This is the privacy notice of KeyStroke Virtual Secretary Services Ltd in this document the term “we” or “us” refers to KeyStroke Virtual Secretary Services Ltd. KeyStroke Virtual Secretary Services Ltd is based in Strathdon, Aberdeenshire, Scotland, UK and is owned by Letty Scrimgeour.  If you have any queries regarding this policy, please contact – Letty on letty@keystrokevss.co.uk

We are committed to protecting your privacy and confidentiality.  We understand that users of our web site and of our services are rightly concerned to know that their data is protected and will not be used for any purpose unintended by them.

How we obtain information?
We obtain information from you either through our web site contact page, when you contact us regarding providing a service/product or through signing up for our newsletter. We may while providing our services process personal data on behalf of a client, but we will not share, sell or retain this information.

 How this information is used by us?
We may use this information in the following ways:

– to provide you with the services which you request;
– for verifying your identity for security purposes;
 – for marketing our services and products;

What type of information we collect?We may collect the following information regarding your personal data from you:

– Name

– Address

– Phone Number

– Email address

– IP address

 

How long we keep data for and how do we keep it safe?
We will only keep data for as long as is lawfully necessary and the company has a data retention policy and disposal policy in place. Only relevant persons who have signed confidentiality agreements will be able to access data which is held securely by us.

How can I access, alter, delete or transfer my data?
You can access your data by contacting the company Data Protection Officer at letty@keystrokevss.co.uk who will follow the companies Subject Access Request to ensure your rights of access are actioned.

Complaints Procedure

 

We pride ourselves on our service.  However, should you find that you are not happy with any training product provided by us and wish to complain you should contact KeyStroke Virtual Secretary Services Ltd at:

Letty Scrimgeour
KeyStroke Virtual Secretary Services Ltd
Denbigh
Roughpark
Strathdon, Aberdeenshire
AB36 8XS

By telephone on 0044 7808 084 038
Or by email on info@keystrokevss.co.uk

What will happen next?

We will firstly acknowledg receipt of your complaint and then please allow us up to five working days to look into your complaint.  If for any reason we feel it will take longer than five days we will advise you as to why we are not able to provide you with a full answer to your complaint and when we expect to be able to do so.

If you are not satisfied with the final response from KeyStroke Virtual Secretary Services Ltd, you also have the right to refer your complaint to Trading Standards. For more information regarding the scope of Trading Standards, please refer to https://www.tradingstandards.uk/

Please be aware that Trading Standards will not deal with your complaint until you have given us the opportunity to reply first.

Data Protection

Our Data Protection Officer is Elizabeth Scrimgeour and can be reached at info@keystrokevss.co.uk

Contacting Us

 This website is owned and registered by KeyStroke Virtual Secretary Services Ltd.  Registration number 516033.

Our registered address is:

Elizabeth Scrimgeour
KeyStroke Virtual Secretary Services Ltd
Denbigh
Roughpark
Starthdon, Aberdeenshire
AB36 8XS

Last reviewed May 2020

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